Meet the Founder:
Seth Copeland

The Tech Zen Master Behind the Solutions

In 2008, Seth Copeland co-founded ZenGroup after nearly two decades in the IT industry working in a variety of capacities. From managing and maintaining call center systems to spearheading organization-wide technology integrations, Seth has worked on projects and systems of all sizes to help you avoid IT problems.

The Formative Years (1996-2003)

Seth Copeland started his technology career as an IT representative for Ticketmaster Colorado in 1996, deploying and maintaining a proprietary data communications network for the Colorado market along with all national call center systems. Several years later, he moved into a role as an IT Manager at ETM/Dillard’s where he deployed and maintained all aspects of the data communications network for Colorado while developing all processes and procedures to maintain that network. He also provided technical support for all new client sales efforts as a sales engineer.

In 2000, he grew into a Network Design Engineer at Telseon IP Services. During his time there, he developed new architecture to deploy Metro Ethernet services and integrate existing Metro Ethernet with the new dense wavelength division multiplexing (DWDM) system. He also led all technical aspects, including design, deployment, expansion, and field personnel management, for three major urban networks:

Seth Copeland
  • Chicago
  • Los Angeles
  • Washington, D.C.

He oversaw the management of the 12 to 15 data centers that each of these metro areas relied on. Seth also worked as the engineering lead for the development of new software for circuit configuration and provisioning, soon becoming a Senior Design Engineer when the company merged with OnFiber Networks from 2002 to 2003.

Learn More About Our IT Team

Read the full story and learn more about the people behind ZenGroup.

The Middle Years (2004-2008)

By 2004, Seth had become the Director of IT for Abercrombie & Kent Destination Clubs. While building and leading infrastructure and software development teams, he designed and managed the company’s network infrastructure, supporting a geographically dispersed workforce. At Abercrombie & Kent, Seth led the development and deployment of:

  • An internally built operations software
  • A new public website
  • A new members-only website
  • An executive dashboard

He led IT and operations through two acquisitions, managing compliance mandates during the transition from a private company to a public company.

In 2006, Seth became the Vice President of IT for Ultimate Escapes, where he remained until 2010. At Ultimate Escapes, he built and supported technology teams, managed IT infrastructure, and led a range of development and deployment projects.

Complete IT Solutions

ZenGroup offers comprehensive IT services to provide as much—or as little—technology guidance as you need.

Seth Finds His Zen (2008-Today)

While still working as the Vice President of IT at Ultimate Escapes, Seth simultaneously started ZenGroup in 2008 to serve the technology needs of small- to medium-sized businesses. In the 12-plus years since, he has worked with all the technology SMBs need to succeed in an ever-changing IT landscape. He has helped hundreds of clients with a range of technology initiatives, including:

  • IT Project Consultation and Management
  • Cloud Migrations
  • Microsoft 365 and Google App Migrations
  • Complete IT Managed Services
  • Systems Integration
  • Network Administration
  • Server/Domain Administration
  • User Support
  • Workstation Maintenance
  • Vendor Management
  • IT Audit Services
  • IT Compliance Services

In 2010, Seth parted ways with Ultimate Escapes to focus his career exclusively on serving ZenGroup’s core clients as a Managing Partner. He continues serving our clients to this day, drawing on the IT lessons he learned the hard way to help you take a more proactive approach to business technology.

After decades of being immersed in technology projects, Seth now takes a flexible approach to serving the IT needs of his clients, helping out with everything from complete managed IT services for businesses without an internal team to auxiliary support for internal project teams.

Ready to Add Seth to Your Team?

When you partner with ZenGroup, you can be confident that every technology decision you make is backed by Seth’s decades of IT experience. Whether your business has been lacking the technology leadership to align your network with your team’s workflows or you want to take a more proactive approach to technology management, our experts are ready to help. Schedule a technology consultation to take the first step to finding your IT zen with our technology masters.

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